A Different Way to Measure Success in Health Care | Andrew Bastawrous | TED
Andrew Bastawrous, an eye surgeon and founder of Peek Vision, challenges the healthcare system's relentless pursuit of efficiency. He shares a poignant story illustrating how deep human connection, rather than speed, leads to better patient outcomes...
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A Different Way to Measure Success in Health Care | Andrew Bastawrous | TED
Andrew Bastawrous, an eye surgeon and founder of Peek Vision, challenges the healthcare system's relentless pursuit of efficiency. He shares a poignant story illustrating how deep human connection, rather than speed, leads to better patient outcomes and reduces healthcare worker burnout. Initially scaling eye care with a smartphone app, Bastawrous realized efficiency metrics might inadvertently undermine compassion. He now advocates for measuring success through human connection, piloting a trial where screeners prioritize patient stories over sheer numbers. This approach aims to build trust, increase treatment uptake, and foster a more humane healthcare environment.
https://youtube.com/watch?v=C81xJ3OioB8